Terms of Service

1. Agreement to Terms

By accessing or using ColdCopy's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

These Terms apply to all visitors, users, and others who access or use our cold outreach automation platform.

2. Use of Our Service

2.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our services.

2.2 Account Registration

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• One person or legal entity may not maintain more than one account

2.3 Acceptable Use

You agree to use ColdCopy only for lawful purposes and in accordance with these Terms. You agree not to:

• Send spam or unsolicited emails
• Violate any applicable laws or regulations (including CAN-SPAM, GDPR)
• Impersonate any person or entity
• Upload malicious code or interfere with the service
• Attempt to gain unauthorized access to any part of the service
• Use the service to harm minors in any way
• Send content that is defamatory, obscene, or offensive

3. Email Compliance and Best Practices

3.1 Compliance Requirements

You must comply with all applicable email laws and regulations, including:

• CAN-SPAM Act (US)
• GDPR (European Union)
• CASL (Canada)
• Other regional email and privacy laws

3.2 Required Email Practices

• Include accurate sender information
• Use truthful subject lines
• Provide a clear unsubscribe mechanism
• Honor opt-out requests promptly
• Obtain necessary consents before sending

3.3 Prohibited Content

You may not send emails containing:

• Misleading or deceptive content
• Illegal products or services
• Adult content or services
• Malware, viruses, or harmful code
• Phishing attempts or scams

4. Intellectual Property Rights

4.1 Our Intellectual Property

The service and its original content, features, and functionality are owned by ColdCopy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

4.2 Your Content

You retain ownership of content you upload to our service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content as necessary to provide our services.

4.3 Feedback

Any feedback, suggestions, or ideas you provide about our service become our property and may be used without compensation to you.

5. Payment Terms

5.1 Subscription Plans

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change our fees with 30 days' notice

5.2 Auto-Renewal

Subscriptions automatically renew unless canceled before the renewal date. You can cancel anytime through your account settings.

5.3 Taxes

You are responsible for all applicable taxes, and we will charge tax when required by law.

6. Data Processing and Privacy

6.1 Data Processing Agreement

When you use our service to process personal data, you act as the data controller and we act as the data processor. Our Data Processing Agreement is incorporated into these Terms.

6.2 Your Responsibilities

• Ensure you have lawful basis to process personal data
• Obtain necessary consents from data subjects
• Respond to data subject requests
• Notify us of any data breaches

6.3 Our Commitments

• Process data only on your instructions
• Implement appropriate security measures
• Assist with data subject requests
• Delete or return data upon termination

7. API Usage

7.1 API Access

If we provide you with API access, you must comply with our API documentation and rate limits.

7.2 Restrictions

• Do not exceed rate limits
• Do not use the API to create a competing service
• Do not reverse engineer our API
• Do not share API credentials

8. Disclaimers and Limitations

8.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may modify or discontinue features with notice.

8.2 No Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLDCOPY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

9. Indemnification

You agree to defend, indemnify, and hold harmless ColdCopy and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or emails sent through our service

10. Termination

10.1 Termination by You

You may terminate your account at any time through your account settings. Termination does not entitle you to any refunds.

10.2 Termination by Us

We may suspend or terminate your account immediately for:

• Violation of these Terms
• Violation of applicable laws
• Harmful or abusive behavior
• Extended periods of inactivity

10.3 Effect of Termination

Upon termination, your right to use the service ceases immediately. We may delete your data after 30 days unless legally required to retain it.

11. Dispute Resolution

11.1 Informal Resolution

Before filing a claim, you agree to try to resolve disputes informally by contacting support@coldcopy.cc.

11.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11.3 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

12. General Provisions

12.1 Entire Agreement

These Terms constitute the entire agreement between you and ColdCopy regarding the use of our service.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

12.3 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer these Terms. We may assign our rights to any of our affiliates or successors.

13. Contact Information

For questions about these Terms, please contact us at:

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our platform. Your continued use of the service after changes constitutes acceptance of the new Terms.